Customer Experience Packages
From first click to post-purchase, we help you design a more thoughtful, conversion-ready experience.
GET TO KNOW US
Customer Experience isn't just about service...
It’s the feeling people get every time they interact with your brand — the clarity (or confusion), the confidence (or hesitation), the connection (or drop-off).
If your business is getting views but not bookings, clicks but no follow-through, or if you're growing fast and want to build a strong foundation...
You’re in the right place.
CUSTOMER EXPERIENCE
Every touchpoint tells a story.
Lost leads? It’s probably your customer journey.
Let's map where customers are calling off, and then fix it.
The experience around your offer matters.
From enquiry to follow-up, every step counts.
Small changes. Big impact.
Our audit shows you where to improve.
You don’t need to do it all yourself.
1:1 or Built-with-you strategy sessions give you clear next steps.
Your customer journey isn’t broken — it’s just unclear.
Let's clean it up, together.
Need more?
We also specialise in newsletter management, email automation and strategy development.
The Customer Experience Audit
A clear, and visual audit of your customer experience, so you can identify what’s working, what’s missing, and what needs to change to keep customers engaged.
A$497.00
What's included?
A full review of up to 3 core customer journeys (e.g. enquiry, onboarding, post-purchase)
A touchpoint-by-touchpoint breakdown with feedback on clarity, consistency, and connection
A simple visual journey map showing where you may be losing customers, and where to improve
3–5 high-impact recommendations to boost conversion and customer satisfaction
Delivered in a clean, easy-to-digest PDF presentation
Personalised, and professional relationship
STRATEGY
Strategic Support
1:1 Strategy Session
Designed to help you unpack your audit results, map your next steps, and make confident, customer-led improvements in your business.
What’s Included:
A 60-minute 1:1 session
Review and discussion of your Customer Experience Audit
Live exploration of where your journey is misaligned
Clarifying your customer needs, gaps and opportunities
Simple strategies to improve clarity and connection
Full development
A hands-on, collaborative support experience to help you action everything uncovered in your audit and build a better customer journey.
What’s Included:
90-minute planning session
Review your audit, set priorities, and map out your action plan.3 x 60-minute co-creation sessions
Work together to improve key parts of your journey, enquiry, onboarding, nurture, or follow-up.Updated journey maps or visuals
Simple diagrams you can use to implement or train your team.Light-touch copy support
Get feedback on emails, forms, messages, and tone of voice.Voice note support between sessions
Stay on track with quick advice when you need it.Final summary + checklist
Know what’s done, what’s next, and where to focus moving forward.
CONTACT
Ready to get started?
No confusing jargon. No pressure. Just honest, human-first strategy to help you make better decisions and build a better experience.
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